Privacy Policy

This Privacy Policy explains how NHBORHOOD (“NHBORHOOD,” “we,” “us,” or “our”) collects, uses, discloses, and protects personal information when you use the NHBORHOOD mobile application, NHBORHOOD admin/web application, and related websites and services (collectively, the “Services”), which allow users to find and book courts, create and join events and teams, buy and sell items in the marketplace, and connect with other users socially.

This Policy is designed to comply with the EU General Data Protection Regulation (“GDPR”), the UK GDPR and Data Protection Act 2018, and the California Consumer Privacy Act as amended by the California Privacy Rights Act (“CCPA/CPRA”), as well as other applicable U.S. state privacy laws. It also serves as our Cookie Policy (Section 7).

By using the Services, you acknowledge the practices described in this Policy. If you do not agree, please do not use the Services.

For purposes of the GDPR, NHBORHOOD is the data controller of personal information processed through the Services.

• Entity: NHBORHOOD
• Registered address: 202 Burford Way Angier NC 27501
• Contact email: privacy@nhborhood.com

We collect information in the following categories, consistent with the CCPA/CPRA categories of personal information noted in parentheses:

3.1 Information You Provide Directly

• Account and profile information: name, username, email address, phone number, password, profile photo, bio, and neighborhood/location you set (Identifiers).
• Event, team, and court activity: RSVPs, team memberships, court bookings/check-ins, and related scheduling details (Commercial Information / Internet Activity).
• Marketplace information: listings, item descriptions, prices, messages between buyers and sellers, and transaction details (Commercial Information).
• Payment information: processed by our third-party payment processor; we do not store full card numbers (Financial Information, processed by service provider).
• Social content: posts, comments, photos, messages, and reactions you share on the platform (Internet Activity / User Content).
• Communications: messages you send to support, surveys, and feedback (Identifiers, Internet Activity).

3.2 Information Collected Automatically

• Device and usage data: IP address, device identifiers, operating system, app version, browser type, pages/screens viewed, and interactions with the Services (Internet or Network Activity).
• Location data: approximate or precise location (with permission) to show nearby courts, events, and users (Geolocation Data). You control this from Location settings.
• Cookies and similar technologies, as described in Section 7 (Internet Activity).

3.3 Information from Third Parties

• Information from identity or login providers if you register via a third-party sign-in.
• Information from payment processors confirming completed transactions.
• Information other users provide about you, e.g., when they invite you to a team or event.

We do not knowingly collect sensitive categories of personal information (e.g., precise geolocation beyond what is needed for the Services, government IDs, or health data) except where you voluntarily provide it or it is strictly necessary to operate a specific feature.

We use personal information to:

• Create and administer your account and authenticate you;
• Operate core features — courts, events, teams, marketplace, and social feeds;
• Process marketplace transactions and payments;
• Send service communications, booking confirmations, and (with consent, where required) marketing communications;
• Personalize content and recommend nearby courts, events, or users;
• Maintain safety, prevent fraud and abuse, and enforce our Terms and Conditions;
• Analyze usage to improve the Services (including aggregated/de-identified analytics);
• Comply with legal obligations and respond to lawful requests; and
• Support corporate transactions (e.g., financing, fundraising, merger, or acquisition due diligence) using aggregated or de-identified data where feasible.

Where GDPR applies, we rely on the following legal bases:

• Contractual necessity — to provide the Services you request (e.g., account setup, bookings, marketplace transactions).
• Legitimate interests — to secure and improve the Services, prevent fraud, and for internal analytics, provided these interests are not overridden by your rights.
• Consent — for optional features such as precise location, marketing communications, and non-essential cookies; you may withdraw consent at any time.
• Legal obligation — to comply with applicable law, regulation, or legal process.

We do not sell your personal information for money. We may share personal information as follows:

• Service providers/processors: hosting, cloud storage, analytics, email delivery, payment processing, and customer support vendors, under contracts limiting their use of the data to providing services to us.
• Other users: certain profile, event, team, and marketplace information is visible to other users as part of the Services’ social and marketplace functionality. Control this from Visibility settings.
• Business transfers: in connection with a merger, financing, acquisition, or sale of assets, subject to standard confidentiality protections.
• Legal and safety: to comply with law, respond to lawful requests, or protect the rights, safety, and property of NHBORHOOD, our users, or the public.
• With your consent: for any other purpose disclosed to you at the time of collection.

Under the CCPA/CPRA, sharing personal information with analytics or advertising partners for cross-context behavioral advertising may be considered a “sale” or “sharing.” If we engage in such sharing, we will provide a “Do Not Sell or Share My Personal Information” mechanism as described in Section 8.2.

We and our service providers use cookies, SDKs, and similar tracking technologies (“Cookies”) on our website and admin web application, and analogous mobile identifiers/SDKs within the mobile app, to operate, secure, and improve the Services.

7.1 Categories of Cookies We Use

• Strictly necessary cookies: required for login, security, and core functionality; cannot be disabled.
• Functional cookies: remember preferences such as language or display settings.
• Analytics cookies: help us understand usage patterns (e.g., pages visited, feature usage) to improve the Services.
• Advertising/measurement cookies (if used): support marketing measurement and, where enabled, personalized advertising.

7.2 Consent and Controls

Where required by law (including under the GDPR/UK GDPR and the ePrivacy rules, and for California consumers exercising opt-out rights), we will request your consent via a cookie banner before setting non-essential cookies, and provide a preference center where you can accept or reject categories of cookies at any time.

You can also control cookies through your browser settings (to block or delete cookies) and through your mobile device settings (to reset advertising identifiers or limit ad tracking). Blocking strictly necessary cookies may affect the functioning of the Services.

7.3 Do Not Track

Some browsers offer a “Do Not Track” signal. Because there is no accepted industry standard for responding to such signals, we currently do not respond to them differently than to a rejection of non-essential cookies via our consent tool, where applicable.

8.1 GDPR/UK GDPR Rights (EEA/UK Residents)

Subject to applicable conditions and exceptions, you have the right to:

• Access the personal information we hold about you;
• Rectify inaccurate or incomplete information;
• Erase your personal information (“right to be forgotten”);
• Restrict or object to certain processing, including direct marketing;
• Data portability — receive your data in a structured, machine-readable format;
• Withdraw consent at any time via your privacy preferences, without affecting prior lawful processing;

To exercise these rights, contact us using the details in Section 13. We will respond within the timeframes required by applicable law.

8.2 CCPA/CPRA Rights (California Residents)

If you are a California resident, you have the right to:

• Know/Access — request disclosure of the categories and specific pieces of personal information we have collected, used, disclosed, and/or sold or shared, and the categories of sources and third parties involved;
• Delete — request deletion of personal information we have collected from you, subject to certain exceptions;
• Correct — request correction of inaccurate personal information;
• Opt out of sale or sharing — opt out of the “sale” or “sharing” (including for cross-context behavioral advertising) of your personal information, via the “Do Not Sell or Share My Personal Information” control in your settings or by contacting us;
• Limit use of sensitive personal information — to the extent we use sensitive personal information beyond what is necessary to provide the Services;
• Non-discrimination — we will not discriminate against you for exercising your privacy rights; and
• Appeal — if we deny your request, you may appeal the decision as described in our response.

You may designate an authorized agent to submit requests on your behalf. We will verify your identity (and the agent’s authority, if applicable) before fulfilling requests, consistent with CCPA/CPRA requirements.

8.3 Other U.S. State Rights

Residents of other U.S. states with comprehensive privacy laws (e.g., Virginia, Colorado, Connecticut, and others as they take effect) may have similar rights of access, correction, deletion, portability, and opt-out of targeted advertising, sale, or profiling. We will honor valid requests consistent with applicable state law.

We are based in the United States, and personal information we collect may be transferred to, stored, and processed in the United States or other countries where our service providers operate. Where we transfer personal information out of the EEA, UK, or Switzerland, we rely on appropriate safeguards, such as the European Commission’s Standard Contractual Clauses, the UK International Data Transfer Addendum, or an applicable adequacy decision.

We retain personal information for as long as necessary to provide the Services, comply with our legal obligations, resolve disputes, and enforce our agreements. Retention periods vary by data type; for example, account data is generally retained while your account is active and for a limited period afterward, and transaction records may be retained longer to meet financial and tax recordkeeping obligations. We will delete or de-identify personal information when it is no longer needed for these purposes, or upon a valid deletion request.

The Services are not directed to children under 13 (or under 16 where required by applicable law), and we do not knowingly collect personal information from children under that age. If we learn that we have collected personal information from a child in violation of this Policy, we will take steps to delete it. Parents or guardians who believe a child has provided us personal information may contact us using the details in Section 13.

We implement administrative, technical, and organizational measures designed to protect personal information against unauthorized access, loss, misuse, or alteration. You can help protect your account through your security settings. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us at:

• Email: privacy@nhborhood.com
• Mail: 202 Burford Way Angier NC 27501

We will respond to verifiable requests within the time periods required by applicable law.

We may update this Privacy Policy from time to time. Material changes will be notified through the Services or by other reasonable means, and the “Last Updated” date above will be revised. Your continued use of the Services after changes take effect constitutes acceptance of the revised Policy.